The Story of Balaji Distributors

Upon receiving your order, please inspect the merchandise immediately to ensure it is not damaged and the correct number of packages has been received. If you find any discrepancies or damage, contact us at balajifoodsllc@gmail.com. Please note that we are not liable for loss, damage, or delays beyond our control, and we do not issue refunds for returned merchandise. It is advisable for you to unbox your package on video which might help in case your products arrives damaged.

Shipping costs are always included in the total price displayed before you finalize your purchase. In case of international orders, Please keep in mind that customs duties and taxes may be applicable based on the state & counties regulations of your destination country. It is your responsibility to comply with these regulations and cover any associated fees and taxes. Available Shipping Options: UPS Shipping Price of shipping is included in your order.

For inquiries about our merchandise, shipments, or your order, please contact us at balajifoodsllc@gmail.com. We're here to assist you.

After completing your registration, you have several convenient payment methods to choose from, ensuring a hassle-free shopping experience. We accept payments via MasterCard, VISA, or PayPal. If you prefer, you can also make payment through a bank wire transfer. To opt for the bank transfer method instead of using a credit card, simply click (request wire Instruction at the checkout page). After confirming your order, we'll promptly send an order confirmation to your registered email address, containing all the necessary details for the bank transfer. Please allow a few business days for the payment to reach our account, and we will ship your order as soon as our bank confirms the payment for some payment methods its right away. Ensure that you include your order/reference number in the "payment purpose" or "memo" field to help us match your payment with your order correctly. Remember, any bank fees associated with the transfer should be covered on your end to ensure we receive the full order amount. Failure to pay the full order amount may result in a reduction of your order along with an additional handling fee. Unpaid orders will be cancelled after 7 days. If you encounter any issues with your payment, please contact your bank first and then reach out to us for further assistance. Security of Credit Card Payments: Rest assured, your credit card information is kept secure during transactions. We use SSL (Secure Socket Layer) encryption with 128-bit strength to protect your card details. Balaji Distributor does not store card numbers; they are transmitted directly to our trusted partner company. When you make a purchase on our online store, your credit card will be instantly charged with the order total.

If you haven't received an order confirmation, please check that you provided a correct and valid email address & contact information. If you saw the message "Thank you for your order. An order confirmation has been sent to your email address," your order was successful, and the email was sent. Technical issues or full inboxes may have caused delivery problems. If you still can't locate the confirmation, contact at balajifoodsllc@gmail.com & share your contact information.

Due to the perishable nature of Nicotine pouches, we cannot accept "change of mind" returns or cancellations. If you contact our customer service before your order is dispatched, we might be able to offer a full refund. Once the order is shipped, we cannot provide refunds. Similarly, we do not issue refunds for returned merchandise.

Access information about your most recent approved order by logging into "My Account." If your order was approved, sent, and hasn't been received, Please track the package using provided UPS Tracking information. Wrong or Damaged Merchandise: Notify us of incorrect or damaged merchandise within seven days. If the damage is attributed to us, we'll send you replacement items. However, we do not replace items ordered in error or compensate for other errors, losses, damages, or delays beyond our control. Please ensure the product is unopened. We do not issue refunds for returned merchandise.

Refunds are managed by our customer service team at balajifoodsllc@gmail.com.

If you encounter issues with payment, please ensure your card is valid, not expired, and belongs to one of the accepted types (MasterCard, VISA, or PayPal). Verify that you've entered the card number correctly without spaces. Common payment problems may be due to insufficient funds or temporary issues with your card issuer's bank. If problems persist, contact balajifoodsllc@gmail.com with detailed information about the issue for prompt resolution.

Currently, we only accept VISA, Mastercard, and PayPal for payment.

A declined card could be due to an expired card, insufficient funds, or temporary issues with your card issuer's bank. If the issue persists, contact balajifoodsllc@gmail.com with detailed information for assistance. Some card issuers may not permit online shopping with their cards; consult your card issuer for clarification.